THE IMPACT OF ARTIFICIAL INTELLIGENCE AND AUTOMATION ON BUSINESS PROCESS MANAGEMENT AND ORGANIZATIONAL PERFORMANCE

Abstract

Process Management (BPM), considerably influencing organizational overall performance. This take a look at explores the mixing of AI-pushed automation into BPM, addressing both efficiency gains and related demanding situations. A systematic evaluation identifies key AI methodologies, such as device studying, deep gaining knowledge of, and swarm intelligence, that optimize choice-making and streamline operations. The have a look at highlights the function of AI in enhancing information-driven insights, decreasing operational expenses, and improving technique accuracy. However, worries inclusive of activity displacement, cybersecurity risks, and moral concerns necessitate responsible implementation. By reading 21 relevant research, this research uncovers tendencies in AI adoption for BPM and proposes an modern framework balancing performance with social and environmental sustainability. The findings advise that businesses want to undertake a strategic technique to AI integration, making sure alignment with employer dreams on the identical time as addressing body of workers version and ethical problems. Future studies need to discover hybrid AI models that decorate adaptability and resilience in BPM. This have a study contributes to advancing AI-driven BPM solutions that foster sustainable and smart organization operations within the digital era.