LEADERS’ EMOTIONAL INTELLIGENCE AND WORK STRESS: A STUDY OF INTERVENING ROLE OF ORGANIZATIONAL CULTURE IN AUTOMOBILE SECTOR

Abstract

Purpose The present study aimed to determine the effectiveness of emotional intelligence, organizational culture on work stress among employees working in automobile organizations of Indian national capital region. The key objective is to understand impact of the emotional intelligent quotient in controlling the development of work stress among employees. Another objective is to understand the role of organizational culture in between Leaders’ Emotional Intelligence and work stress.

Design/methodology/approach

For the current study, a thoughtful blend of qualitative and quantitative research methods was used. The research was done on 147 executive level employees who were working in different Automobiles agencies located at NCR. Hayes process macro technique was used to test the conceptually drafted mediation model.

Findings Study found that for automobile organizations, level of emotional intelligence displayed by the leaders is the key component and impact organizational culture and work stress of employees. The results highlighted that emotional intelligence is inversely related to work stress and it was also found that emotional intelligence also has significant impact on organizational culture which further has significant negative impact on works tress. The result signifies the mediating effects of organizational culture in between Leaders’ Emotional Intelligence Quotient and Work Stress.

Practical Implication: The result of the study suggested that leader with strong emotional intelligence quotient can create a healthy culture of trust, loyalties, commitment and connections. This culture promotes team work and supportive atmosphere at workplace and impacts employees’ happiness and satisfaction quotient and reduced work stress among employees working in automobile organizations.

Originality/value

The research work is first of its kind that attempts to study the impact of emotional intelligence and organizational culture on Work stress along with the analysing the mediating role of organizational culture in Indian automobile sector.